Trident Controls Ltd.
M7 Business Park,
Registered in Naas, Co Kildare, Ireland
Registration Number: 456439
VAT registration ID: IE9684943F
EORI Number: IE9684943F
The person responsible: Lorraine O’Brien
Dispute resolution: The European Commission provides a platform for the out-of-court online dispute settlement at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Last updated 23/09/2021
The Websites are operated by Trident Controls Ltd. , also known as (“we” – “us”), whose principal place of business is at Unit J8, M7 Business Park, Newhall, Naas, Co Kildare.
All information provided on these Websites is subject to change without notice. While efforts have been made to make all Websites helpful and accurate, due to the open nature of these Websites and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from these Websites. Where errors or omissions are brought to the attention of Trident Controls Ltd. , amendments will be made as speedily as possible.
All materials posted on these websites are provided “as is” and without warranties express or implied. Trident Controls Ltd. and its agents and the Website creators disclaim to the fullest extent permissible by applicable law all warranties including without limitation any warranty of merchantability or fitness for a particular purpose. The Authority does not warrant that functions contained on this Website will be uninterrupted or error-free, that defects will or can be corrected, or that the Websites or the server are free of viruses or other harmful components. Trident Controls Ltd. does not provide any warranty or representation as to the materials on this Website in terms of their correctness, accuracy, reliability, or otherwise.
Access and use of information
This website may contain trademarks and service marks. All marks are the property of the proprietors of such marks as indicated unless otherwise provided. All rights in the intellectual property contained in this website including copyright, trademarks, trade secret and patent rights are reserved. The editorial content of the Website and all text, graphics, logos, icons, images, audio clips and software is copyright of Trident Controls Ltd. and/or the authors, photographers and illustrators who contribute material to the Websites, and the user shall not alter or remove any copyright symbol, or any other identification or information, concerning the authorship or ownership of any of the content of the Websites. Access to the Websites does not constitute a right to copy or use any of the intellectual property of Trident Controls Ltd. or its suppliers and users are not permitted to copy, market, resell, distribute, retransmit, publish, upload, download, store, display in public, alter, or modify the content contained on these Websites or otherwise transfer or commercially exploit, in any form, any of the content of the Websites.
Trident Controls Ltd. logos
The user will not use or display the name or logo of Trident Controls Ltd. or any of our names or logos, or act in any way that would imply that the user is an agent of Trident Controls Ltd.
This website may be linked to other websites that are not maintained by Trident Controls Ltd. We are not responsible for the content of those websites. The inclusion of any link to such websites does not imply endorsement, sponsorship, or recommendation by us of the websites and we disclaim any warranty (expressed or implied) about the content and operation of these websites. We disclaim any liability for links: (i) from another website to our Websites; and (ii) to another website from our Websites.
All remarks, suggestions, ideas, graphics or other information communicated to Trident Controls Ltd. through this Website will forever be the property of Trident Controls Ltd. and at the free disposal and use of us. Unless otherwise specified in writing, all material submitted to Trident Controls Ltd. will be presumed to be public and we will not be required to treat the information as confidential. We shall have exclusive ownership of all present and future existing rights in the information, without compensation to the person sending the data. If any information is confidential, do not submit it.
The information we collect
We may collect various types of information from Website visitors. Please see our Privacy and Cookies Policy for further information on how we use the information we collect.
We cannot take any responsibility for information transmitted via the Websites and cannot guarantee that any electronic commerce or communication is secure.
Updates to terms
Limitation of liability
In no event will we, our agents/partners or the website creators be liable for any direct, indirect, incidental, punitive, special and consequential damages, loss or liability whatsoever. Including, without limitation, those resulting in lost profits, lost data or business interruption arising out of use, inability to use, or the results of use of or reliance on the Websites or access to any materials on the Websites. This also applies to any websites linked to our Websites, or any material or information contained at any or all such websites. Any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus or telecommunications failure of our websites whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages and even if such loss or damage is caused by the negligence of us or its agents. If your use of the materials or information from our Websites results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Certain merchandise and services are available for purchase from the Websites (“chargeable services”). If the user wishes to access these, the user will pay the applicable fee in accordance with the rates and procedures specified by us from time to time together with any applicable value added tax or any other sales tax as payable in relation thereto.
In accessing any of the chargeable services, the user shall take all reasonable steps to protect our data and our service from access by unauthorised third parties and will use any password or user identification (ID) or user name issued by us for use in accessing the chargeable services. The user accepts that it is responsible for the use of any such security measures and warrants that it will keep any such password, user identification or user name or any other security mechanism or device confidential and will not disclose it to any other person.
We shall have no liability to the user whether in contract or in tort for any loss suffered by the user resulting from the use of a credit card, debit card or charge card or any modification thereof to access our service. Also, we shall have no liability to the user whether in contract or in tort for any loss suffered by the user resulting from purchasing chargeable services from a third party via the website.
Goods purchased through the online shop will be shipped via Fastway Couriers at a flat rate of €8 for delivery within the island of Ireland. Goods for delivery internationally will be shipped using An Post standard rates (https://www.anpost.com/Post-Parcels/Sending/Postal-Rates/Standard-Post). Every effort will be made on part of Trident Controls Ltd. to ensure goods are dispatched in a timely fashion once an order has been received and payment processed.
Commissioned services such as control boards will be shipped / installed on a case by case basis subject to agreement between all parties.
We offer a warranty of 12 months after commissioning of the panel.
If the customer or a third party (not an agent of Trident Controls Ltd.) opens the panel and amends something in the panel within that 12 month period then this warranty shall become void.
The parts within each commissioned panel are also guaranteed for 12 months after commissioning. This guarantee does not cover the cost of reinstallation of any part.
In the event of cancellation of an order or a customer wishes to return a product within 14 days of ordering; if the part is still with us (I.e. not shipped) we will initiate a return of payment to them within 48 hours of receiving the request. If the part has been shipped to the customer, the product must be returned to us via tracked courier and will be subject to inspection to determine the part was not damaged by the customer themselves. Upon inspection that the unit is ok (I.e. resalable) then we will issue the payment immediately (i.e. within say 48 hours).
In line with Stripe’s Terms & Conditions, the event of a refund being necessary the customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Trident Controls Ltd. will not be liable for any further costs incurred to the customer or additional charges made by any bank or financial institution or any other third party organisation.
Trident Controls Ltd. will offer a replacement of a faulty part within 12 months of a part being sold. This is subject to an inspection of the part being returned and upon determination that the part wasn’t damaged by the customer and not a fault of the sold parts themselves. This is in line with the Sale of Goods and Supply of Services Act 1989.
Refunds are made only in exceptional circumstances apart from the above providing information about the existence of a legal reason. The request should be in writing or by email and addressed to
Trident Controls Ltd.
Unit J8, M7 Business Park, Newhall, Naas, Co Kildare
Where costs are incurred before the delivery of a service, then these costs may be deducted from the amount of the refund.
If you use our LinkedIn pages to share your ideas and experiences with other users of our LinkedIn community, you will be bound by the LinkedIn page Community Guidelines, in particular the obligation not to post any content (such as photos or video) that may belong to someone else, or what may be perceived as controversial. Any abusive, profane or even defamatory posts towards any person, entity, belief or symbol shall be deleted.
If you use our Twitter pages to share your ideas and experiences with other users of our Twitter community, you will be bound by the Twitter page Community Guidelines, in particular the obligation not to post any content (such as photos or video) that may belong to someone else, or what may be perceived as controversial. Any abusive, profane or even defamatory posts towards any person, entity, belief or symbol shall be deleted.
If you use our Instagram pages to share your ideas and experiences with other users of our Instagram community, you will be bound by the Instagram page Community Guidelines, in particular the obligation not to post any content (such as photos or video) that may belong to someone else, or what may be perceived as controversial. Any abusive, profane or even defamatory posts towards any person, entity, belief or symbol shall be deleted.